When you use Joya9 BDT, your personal information is a responsibility we take seriously. This privacy policy transparently explains what data we collect, how we use it, and what rights you have.
Joya9 BDT never sells your personal information to third parties. We use your data solely to improve our services and meet legal obligations. Protecting your privacy is our top priority.
This Privacy Policy applies to all users of the Joya9 BDT website and mobile application. Joya9 BDT is an internationally licensed online betting and gaming platform serving users in Bangladesh.
This policy explains what data we collect, why we collect it, how we use it, and what your rights are. By registering with or using Joya9 BDT, you are deemed to have accepted this Privacy Policy.
This policy is built in accordance with international data protection standards. If you have any questions, please contact our support team directly.
Joya9 BDT collects only the information that is necessary. Data is gathered in two ways — what you provide directly and what is collected automatically during your use of the platform.
| Data type | When collected | Required? |
|---|---|---|
| Full name | At registration | Yes |
| Email address | At registration | Yes |
| Mobile number | At registration | Yes |
| Date of birth | For age verification | Yes |
| Address | During KYC verification | When necessary |
| ID Document (NID/Passport) | During KYC verification | When necessary |
| Payment details (Mobile Pay/Nagad number) | Transaction Time | In transactions |
Joya9 BDT uses your data only for specific, legitimate purposes. Your information is never used beyond those stated purposes.
With your consent, we may send you new promotions, bonus offers, and important updates via email or SMS. You can opt out at any time through your account settings or by contacting support.
Joya9 BDT never sells your data. However, it may be shared with trusted third parties under specific circumstances.
Our servers may be located in multiple countries. International data protection standards are upheld for all data transfers. Your data is always encrypted in transit.
Joya9 BDT's website and app use cookies and similar technologies. Cookies are small text files stored on your device.
| Cookie type | Purpose | Can it be disabled? |
|---|---|---|
| Essential Cookies | Login sessions & security | No |
| Functional Cookies | Remembering Language & Preferences | Yes |
| Analytics Cookies | Usage Pattern Analysis | Yes |
| Marketing cookies | To show relevant advertisements | Yes |
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.
Joya9 BDT uses industry-standard technology to protect your data. Our commitment goes beyond policy — we back it up with real technical safeguards.
That said, no one can guarantee 100% security on the internet. Stay vigilant — use a strong password and never share your account details with anyone.
Joya9 BDT does not retain data longer than necessary. Different retention periods apply depending on the type of data.
| Data type | Retention period |
|---|---|
| Account information (active) | For the duration of the active account |
| Transaction records | 5 years after account closure |
| KYC Documents | 5 years after account closure |
| Support contact | 2 years after resolution |
| Marketing preferences | 1 year after opt-out |
| Cookie data | Session duration or up to 1 year |
Certain data may need to be retained beyond the standard period due to legal obligations.
As a Joya9 BDT user, you have a number of rights over your own data. Contact support to exercise any of these rights.
You may request to know what information we hold about you.
You may request corrections to any inaccurate or outdated information.
Under certain circumstances, you may request that your data be deleted.
You may request that the use of your data be restricted.
You may request a copy of your data in a structured, portable format.
You may opt out of your data being used for marketing purposes.
Joya9 BDT is strictly for adults (18+). We do not knowingly collect personal information from anyone under the age of 18.
If we discover that a minor's information has been collected inadvertently, we delete it immediately and close the account. If you believe your child is using this platform, please contact us right away.
Joya9 BDT may update this Privacy Policy as needed. For significant changes, advance notice will be sent to your registered email address.
Continuing to use the platform after any changes are made means you accept the updated policy. Check the "Last Updated" date at the top of the page to see whether the policy has changed.
For any privacy-related questions, complaints, or requests to exercise your rights, please contact us:
Please try to resolve any privacy-related complaints with us first. If our response is unsatisfactory, you have the right to file a complaint with the relevant regulatory authority.
From both a technical and policy standpoint, we are committed to protecting your privacy.
Every piece of your data is protected with 256-bit SSL encryption — the same standard used by banks.
Joya9 BDT never sells your personal information to third parties — that is our commitment.
Two-factor authentication makes unauthorized access to your account virtually impossible.
We never ask for more information than necessary. Less data means less risk.
Independent cybersecurity experts regularly audit our systems.
All policies are written in plain, straightforward language — no complex legal jargon, everything is clear.
Direct answers to the most frequently asked questions.
Your data is protected, transactions are secure, and support is available in Bangla — register now and enjoy Bangladesh's most trusted betting experience.